Cloud Dentistry

By far the WORST temp service out there. They permanently banned my account for leaving a job early. I was not feeling well that day, and in addition to that, the office I was at that day was dirty and the staff were rude. There was one occasion where I was booked at an office that was permanently shut down and when I showed up at the office and found out, cloud did nothing to compensate me for my lost time. Also, I was reported as a no show for a job that I did actually show up for. While my account was suspended and I could not view my profile or view booking requests, a booking request was accepted on my behalf and i was once again reported as a no show. How was that booking request accepted while my account was suspended? Why was I expected to show up for a job that was booked during my suspension? The last booking I had through cloud was Under My Pillow pediatric dentistry and the office is now permanently closed. The place was violating infection control policies and when I pointed this out they were incredibly rude to me. My stomach was hurting, the staff was rude, the office was dirty, and I left early for valid reasons. People are not perfect, they are going to get sick and have bad days. It’s ridiculous to permanently ban someone when leaving a job for legitimate reasons, especially when my past track record was decent. It feels like this agency intentionally did me dirty in multiple occasions.

App is glitching — The app has been glitching for several days and does not allow login after putting in my username and password they stated it is a technical issue and are working to fix it. In the meantime I am unable to respond to booking requests because I can not access due to the technical issue.

Always freezes — App is always freezing and takes forever to load. Always have to close it out multiple times for it to finally work. Very annoying!

Disappointing — Doesn’t allow for direct bookings. Multiple professionals apply for listings but offices do not have a time frame to respond or choose someone. If an office proposes a booking to you then you must respond immediately or else you are docked points. Higher listed temps are shown first. As a long time quality temp this setup makes it impossible to plan a schedule in advance. I don’t need or want offices asking me to work I want to choose the days I work that is why I’m a temp.

Moral compass — Department of labor relations complaints have been filed and now it looks as if further legal action is what it will take to get paid for one day of work. I was told by the director of client relations that I should forgo getting paid for my day of hard work and was then promptly and permanently blocked from the app and all communication ghosted. For literally one day of work. I am the top rated dental assistant across the platform according their own calculations and even though I explained that I’m in an unhoused situation, living in my car that I certainly don’t expect anyone to give me special treatment, I was basically ignored and have now for one month still not been paid. I’m not perfect and I’m not saying that contracts aren’t important but this isn’t a court of law and I’m not asking for an envelope of cash, yet for this company no solution that connects me with my hard earned money are even an option. The moral of the story is maybe don’t red line the very people working to keep the company in business and understand that life happens whether we like it or not. Do or don’t use this app but I’m not recommending it, I will get my money for the day I worked and hopeful for the employee who has been working so hard to get me not paid, I hope your efforts in this matter are worth it and your leadership team is on your side. I ask you though is what you are hoping to accomplish here going to make cloud dentistry stronger and on the moral high grounds of business, or is this going to be your understanding that across all social media platforms yours included my campaign to pressure you and keep the public informed may just be a waste of your time and energy and company expenses? I’m not going away, and I’m not sure why any business would go so low just to be unkind and “right. Till my update take care world. Update: still haven’t gotten paid! I hope this place gets shut down soon!

sad — decent app but only protects and cares about offices not the vulnerable professionals they’re supposed to represent.

Jahangir, RDH — Horrible service! All they care about is doctors offices. Doctors are choosing low pay providers and calling us to lower our rates and will try to get us to work at their office. And applied first at many offices and yet the offices have the ability to choose the lowest price person. Have had many office has to go as low as $40. When reporting to cloud services they would not help. And gave a pre fabricated message and no assistance. I would give them ZERO STARS if an option existed!

Need to simplify — They need to simplify this app. I don’t want dental offices messaging me and the points system is wack.